Due to increasing number of Managed Care plans in our practice, it has become
Imperative our patients take an active part in the referral process. When requesting a
Referral, please follow the steps listed below:

1) Understand how your insurance policy works. Not all plans require referral from the Primary Care Physician (PCP).

2) If this is a problem that Dr. Chandra Britt Armstrong or Dr. Joan Harden has not seen you for, please schedule an appointment. A referral may not be necessary.

3) Initial referral to specialist must be generated by your PCP. You will be provided with a list of doctors on your plan or you can look on the internet for doctors in your plan. .

4) It is the patient's responsibility to inform office of any appointments when seeing a specialist, any visits to urgent care or emergency room . Also please allow staff 72 hours to process all referrals. Specialists will not see you without a referral or you may be billed for services. If you wait until you get to your appointment to call for the referral, our staff will not be able to provide you a referral on that day.

5) When calling to request a referral, please have complete name of specialist, telephone number, your appointment date and reason for referral. Also check with your insurance plan or specialist's office to assure the doctor is on your plan.

6) All referrals have a limited number of visits, please contact our office. When referrals are requested the day of or without adequate notice, we cannot guarantee that the referral will be made in time for the appointment.

7) When seeing a specialist, any procedures or surgery should be pre-certified by your specialist not your primary care provider (PCP). However we'll be happy to assist in the process.

8) Please be sure to take your insurance card is with you at the appointment.