FAQ

FAQs

When can I reach the office?

The weather is bad. How can I find out if the office is open?

What should I bring to my appointment?

Can I get a physical on my first appointment?

My doctor is unavailable during a time that is convenient for me to come in for appointment. What should I do?

What should I do if I have an emergency after hours?

How can I confirm the date and time of my appointment?

How do I cancel an appointment?

How much is the No-Show fee?

Do you accept walk-ins?

When will my prescription be ready at the pharmacy?

How can I find out my test results?

Do I have to pay my copay before seeing the doctor?

Do I have to pay my balance before seeing the doctor?

What type of insurance do you accept?

What methods of payments do you accept?

What is a Physician Assistant (PA)?

How can I obtain a copy of my medical records?

How can I obtain a referral to a specialist?

What is the process for the doctor to complete my medical forms?


When can I reach the office?

The phones are active at the Decatur office on Monday – Friday from 9 am-12 pm and from 1 pm-4:15 pm. The phones are active at the Lithonia office on Wednesday from 1:30 pm -4:15 pm and Thursday- Friday from 9 am-12 pm and from 1 pm -4:15 pm. If the office is experiencing high call volumes, then routine requests such as prescriptions, referrals and lab results will be sent to their respective voicemail lines to be handled appropriately.

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The weather is bad. How can I find out if the office is open?

We strive to contact patients in advance of their appointment if the office will be closed for any reason, especially inclement weather. We use the DeKalb County School System as a guide, so if the DCSS is closed, then we will be closed.

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What should I bring to my appointment?

Each visit, you should bring your photo ID, current insurance card, a method of payment for your copay or previous balance, a list of your current medications identifying those which need refills and any forms you would like the doctor to complete on your behalf. Failure to do so may require your appointment to be rescheduled.

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Can I get a physical on my first appointment?

We provide well child checks for children ages newborn to 17 as an option on the first appointment. Adults tend to have more complex medical histories. As a result, we do NOT provide routine physical exams for adults on the first appointment. If you are sick, need medications to be refilled, have any chronic conditions that require regular follow-up appointments, or if you need a referral to a specialist, then we can fulfill those needs during your first appointment. If none of those reasons are applicable, then your first appointment will be to establish care. The doctor will get all your background medical history, check your vital signs to establish your baseline levels and discuss your healthcare needs or goals. A routine physical exam will then be scheduled as a follow-up appointment.

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My doctor is unavailable during a time that is convenient for me to come in for appointment. What should I do?

You are never locked into a doctor or location here. You have the option to schedule an appointment with any provider in our office. Every provider is highly trained and qualified to address your medical concerns.

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What should I do if I have an emergency after hours?

A doctor is on call after office hours, during weekends, and on holidays. We ask that you limit these calls to emergencies or serious illnesses which threaten life, limb or eyesight. Call the regular office number at (404) 289-4556 for the Decatur location or (678) 672-4093 for the Lithonia location for instructions about how to reach the doctor on call. Please note: Medications will not be refilled by the on-call doctor. For severe situations, do NOT hesitate to call 911 or go immediately to the nearest Emergency Room and have your doctor contacted!

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How can I confirm the date and time of my appointment?

You can call the office Monday-Friday from 9 am – 4 pm to inquire about your appointment. Two days prior to your appointment, our front office will call with a reminder of the appointment date, time, and location. Please let us know if you will not be able to make your appointment as scheduled. Failure to do so will result in a No Show fee charge being placed on your account. All unconfirmed new patient appointments will be canceled.

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How do I cancel an appointment?

In order to ensure necessary medical care and appropriate follow up, it is important to keep any scheduled appointment with your provider. In addition, when an appointment time is reserved for you, this time is unavailable for other patients. We require 24 hours advance notice, when it is necessary to reschedule your appointment. Failure to notify in advance of a cancellation will result in a No-Show fee charge being placed on your account.

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How much is the No-Show fee?

For regular appointment, the charge is $25. For physicals and procedures the charge is $50. This fee must be paid prior to scheduling another appointment.

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Do you accept walk-ins?

We see patients by scheduled appointments only. If you desire to be seen right away, please call the office before coming. We can advise you to an appropriate time or alternative doctor to schedule an appointment with. If you are having a medical emergency, please DO NOT hesitate to go to your nearest emergency room, where you can be prioritized based on your symptoms.

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How can I find out my test results?

Please be advised certain labs or cultures take longer to process than others. Most blood work results will arrive back at the office within 2-3 days. Most cultures, including pap smears, take 1-2 weeks. Please allow three days from the time we receive the report for the doctor to review your results. You must register your email address and set up a free and secure account with "Relay Health" to receive your results. If you do not have access to the internet by any means, then contact the office to make other arrangements to receive your results.

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When will my prescription be ready at the pharmacy?

Prescriptions are called in at the end of the day. If your request for a prescription has been received by 3 pm, it will be processed on the same business day. If received after 3pm, it will be processed on the next business day. Incomplete request will delay processing. If you are overdue for an appointment, your refill request may be denied.

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Do I have to pay my copay before seeing the doctor?

Yes. Our practice participates with several health insurance plans for which the patient is required to make a co-payment and a claim is filed with the insurance company for the remaining balance. Co-payments, annual deductibles and coinsurance amounts are the responsibility of the patient and are due at the time of service. These payments will be collected at the time of your appointment. Failure to make the required co-payment may require your appointment to be rescheduled. Be informed about your benefits prior to your appointment by contacting your insurance company directly. The patient is responsible for letting us know of changes in insurance and other information. We also file Medicare claims and accept the allowable fees. For patients without insurance, the total balance for your visit will be due at the time of service. Payment may be made by cash, check or credit card.

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Do I have to pay my balance before seeing the doctor?

Yes. Your account must be in good standing to see the doctor. If you are having financial difficulty and cannot pay your balance in full, please contact the billing department at (404) 289-4556, option 5, and make payment arrangements prior to your appointment.

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What type of insurance do you accept?

Please visit our Patient Portal. A complete list of accepted insurance can be found there.

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What methods of payments do you accept?

We accept cash, Visa, MasterCard, Discover, American Express, money orders and personal checks. Please note there is a charge for all returned checks.

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What is a Physician Assistant (PA)?

A physician assistant is concerned with preventing, maintaining and treating human illness and injury by providing a broad range of healthcare services that are traditionally performed by a physician. Physician assistants conduct physical exams, diagnose and treat illnesses, order and interpret tests, counsel on preventive health care, assist in surgery and write prescriptions.

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How can I obtain a copy of my medical records?

You must complete a medical records request form and submit it to the office. Your first faxed copy is complimentary. If you would like paper copies or if you have previously received a free copy, there is a charge for your records. Once you have submitted your request, you will receive an invoice. Once payment has been received, your request will be processed. Please allow up to two weeks for processing. For an expedited request, an additional charge will apply. Please allow two days for expedited request. You can download a Medical Records Request Form in the Patient Portal.

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How can I obtain a referral to a specialist?

Please call (404) 289-4556 and listen to the prompts for the referral line. We will need information about you, your insurance and the planned specialty visit. If your primary care physician has not referred you, you may be required to have an office visit here first. When leaving a request on our referral line, this is the information we will need:

  • Patient's name, date of birth, and phone number
  • Patient insurance and member identification number
  • Name of the specialist or facility along with the fax number, if available
  • Date of scheduled visit
  • Reason for visit

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What is the process for the doctor to complete my medical forms?

Our practice receives many requests to complete various patient forms such as insurance, disability, FMLA and handicapped parking. Completion of these forms requires medical expertise and review of medical record documentation. For this reason, a fee based on complexity and length of the forms will be collected prior to releasing the form. Certain forms may require an office visit prior to completion. It is the patient's responsibility to complete their portion of the form and submit it to the requesting party. Please allow up to 7 to 10 days for processing.

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