Q: When can I reach the office?
The phones are active at the Decatur office on Monday – Friday from 9 am-12 pm and from 1 pm-4:15 pm. The phones are active at the Lithonia office on Wednesday from 1:30 pm -4:15 pm and Thursday- Friday from 9 am-12 pm and from 1 pm -4:15 pm. If the office is experiencing high call volumes, then routine requests such as prescriptions, referrals and lab results will be sent to their respective voicemail lines to be handled appropriately.
Q: The weather is bad. How can I find out if the office is open?
A: We strive to contact patients in advance of their appointment if the office will be closed for any reason, especially inclement weather. We use the DeKalb County School System as a guide, so if the DCSS is closed, then we will be closed.
Q: What should I bring to my appointment?
A: Each visit, you should bring your photo ID, current insurance card, a method of payment for your copay or previous balance, a list of your current medications identifying those which need refills and any forms you would like the doctor to complete on your behalf. Failure to do so may require your appointment to be rescheduled.
Q: My doctor is unavailable during a time that is convenient for me to come in for appointment. What should I do?
A: You are never locked into a doctor or location here. You have the option to schedule an appointment with any provider in our office. Every provider is highly trained and qualified to address your medical concerns.
Q: What should I do if I have an emergency after hours?
A: A doctor is on call after office hours, during weekends, and on holidays. We ask that you limit these calls to emergencies or serious illnesses which threaten life, limb or eyesight. Call the regular office number at (404) 289-4556 for the Decatur location or (678) 672-4093 for the Lithonia location for instructions.
Q: How can I confirm the date and time of my appointment?
A: You can call the office Monday-Friday from 9 am – 4 pm to inquire about your appointment. Two days prior to your appointment, our front office will call with a reminder of the appointment date, time, and location.
Q: How do I cancel an appointment?
A: We require 24 hours advance notice, when it is necessary to reschedule your appointment. Failure to notify in advance of a cancellation will result in a No-Show fee charge being placed on your account.
Q: How much is the No-Show fee?
A: For regular appointment, the charge is $25. For physicals and procedures the charge is $50. This fee must be paid prior to scheduling another appointment.
Q: Do you accept walk-ins?
A: We see patients by scheduled appointments only. If you desire to be seen right away, please call the office before coming. We can advise you to an appropriate time or alternative doctor to schedule an appointment with. If you are having a medical emergency, please DO NOT hesitate to go to your nearest emergency room, where you can be prioritized based on your symptoms.
Q: When will my prescription be ready at the pharmacy?
A: Prescriptions are called in at the end of the day. If your request for a prescription has been received by 3 pm, it will be processed on the same business day. If received after 3pm, it will be processed on the next business day. Incomplete request will delay processing. If you are overdue for an appointment, your refill request may be denied.
Q: Do I have to pay my balance before seeing the doctor?
A: Yes. Your account must be in good standing to see the doctor. If you are having financial difficulty and cannot pay your balance in full, please contact the billing department at (404) 289-4556, option 5, and make payment arrangements prior to your appointment.
Q: What methods of payments do you accept?
A: We accept cash, Visa, MasterCard, Discover, American Express, money orders and personal checks. Please note there is a charge for all returned checks.
Q: What is a Physician Assistant (PA)?
A: A physician assistant is concerned with preventing, maintaining and treating human illness and injury by providing a broad range of healthcare services that are traditionally performed by a physician. Physician assistants conduct physical exams, diagnose and treat illnesses, order and interpret tests, counsel on preventive health care, assist in surgery and write prescriptions.
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1862 Candler Road
Decatur, Georgia 30034
8052 Mall Parkway
Lithonia, Georgia 30038
8052 Mall Parkway
Lithonia, Georgia 30038
We offer comprehensive pediatric services and treatment for infants through 18-year-olds.